Terms of service

Welcome to Pinora. These Terms of Service ("Terms") govern your access to and use of the Pinora website and your purchase of products from our online store.

By using our website or placing an order, you agree to these Terms. If you do not agree with them, please do not use our website or purchase our products.

1. Use of Our Website

You agree to use the Pinora website only for lawful purposes and in accordance with these Terms.

You must not:

• Use our website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our website or systems.
• Interfere with the operation or security of our website.
• Upload viruses, malware, or other harmful material.
• Copy, reproduce, or exploit our website or content without permission.
• Use automated tools to improperly access or collect information from our website.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, colors, and other information displayed on our website are accurate.

However, minor differences may occur, particularly in product colors due to differences in screens and devices.

Product availability is subject to change without notice. Pinora reserves the right to discontinue products or limit quantities available for purchase.

3. Prices and Payment

All prices displayed on our website are subject to change without notice.

You agree to provide accurate and complete payment and billing information when placing an order.

Payments may be processed through third-party payment providers. By submitting payment information, you authorize the applicable payment provider to process your transaction.

If a payment cannot be successfully processed, Pinora may cancel or place your order on hold until payment is completed.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily guarantee that your order has been accepted or that the products are available.

Pinora reserves the right to refuse, cancel, or limit orders for reasons including:

• Product availability
• Incorrect pricing or product information
• Suspected fraud or unauthorized activity
• Incorrect customer or shipping information
• Shipping restrictions
• Technical errors
• Other legitimate business or legal reasons

If we cancel an order for which payment has already been received, we will process an appropriate refund.

5. Shipping and Delivery

We will make reasonable efforts to process and ship orders within the estimated timeframe provided on our website.

Delivery times may vary due to shipping providers, weather, holidays, customs, incorrect address information, or other circumstances outside our reasonable control.

Pinora is not responsible for delays caused by circumstances beyond our control.

Customers are responsible for providing accurate shipping information. Additional shipping costs may apply if an order must be reshipped due to incorrect or incomplete information provided by the customer.

6. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Please review our Return & Refund Policy before placing an order. By purchasing from Pinora, you agree to the applicable terms of that policy.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

We will try to accommodate cancellation requests, but we cannot guarantee cancellation once an order has been processed, packed, dispatched, or shipped.

8. Promotions and Discounts

Pinora may occasionally offer promotional codes, discounts, sales, or other special offers.

Promotions may be subject to additional conditions, including expiration dates, minimum purchase requirements, product exclusions, and usage limits.

Unless otherwise stated, promotional offers cannot be combined with other discounts or exchanged for cash.

9. Intellectual Property

All content on the Pinora website, including our name, logo, trademarks, product images, photographs, text, graphics, designs, layouts, and other materials, is owned by or licensed to Pinora unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially use our content without our prior written permission.

10. Customer Reviews and Submissions

If you submit a review, comment, photograph, or other content to Pinora, you agree that:

• The content is truthful and not misleading.
• You have the right to submit the content.
• The content does not violate another person's rights.
• The content does not contain unlawful, abusive, threatening, or harmful material.
• The content does not contain malicious software or unauthorized advertising.

By submitting content, you grant Pinora a non-exclusive right to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

11. Third-Party Services

Our website may use third-party services such as payment processors, shipping companies, analytics providers, advertising services, and other technology providers.

We are not responsible for the availability, content, policies, or practices of third-party services. Your use of those services may be subject to their own terms and privacy policies.

12. Privacy

Your use of the Pinora website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Disclaimer

We make reasonable efforts to keep our website accurate and available, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or completely free from technical issues.

Nothing in these Terms is intended to remove or limit any consumer rights or protections that cannot legally be excluded under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Pinora will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or purchase of our products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Pinora harmless from claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of our website, violation of these Terms, or violation of another person's rights.

16. Changes to These Terms

Pinora may update these Terms from time to time to reflect changes to our business, services, website, or applicable legal requirements.

Any updated Terms will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms will be governed by the applicable laws of the jurisdiction in which Pinora operates, unless applicable consumer-protection laws require otherwise.

Any dispute arising from these Terms or your use of our website will be subject to the jurisdiction of the appropriate courts or authorities under applicable law.

18. Contact Us

If you have any questions about these Terms of Service, please contact Pinora Customer Support through the contact information provided on our website.

Thank you for choosing Pinora.