Refund policy

At Pinora, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return it and receive a refund or exchange, subject to the terms below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition.
• The item is returned with its original packaging, tags, accessories, and any included materials.
• The item is not damaged, altered, washed, or used.
• You provide proof of purchase or your order number.

Certain products may not be eligible for return due to their nature. These may include personalized, customized, intimate, hygiene-sensitive, or clearance items, unless they arrive damaged or defective.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact Pinora within 48 hours of delivery.

Please provide your order number along with clear photos or videos showing the issue. After reviewing your request, we may offer a replacement, exchange, or full refund, depending on the circumstances.

3. How to Request a Return

To request a return, contact our customer support team with:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Photos or videos, if applicable

Our team will provide instructions on how and where to send the item if your return is approved.

Do not send an item back before your return has been approved, as unauthorized returns may not be accepted.

4. Return Shipping

For returns due to a change of mind, incorrect selection, or other reasons not caused by Pinora, the customer may be responsible for the return shipping costs.

If the item is damaged, defective, or incorrectly sent by Pinora, we will review the situation and may cover the applicable return shipping costs.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method where possible. The time required for the refund to appear in your account may vary depending on your bank, payment provider, or payment method.

Shipping charges, if applicable, may be non-refundable unless the return is due to an error or fault on our part.

6. Exchanges

If you would like to exchange an eligible item, please contact us within the return period. Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another suitable solution.

7. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, please first check with your bank or payment provider. Processing times can vary.

If you still have not received your refund after the expected processing period, contact Pinora customer support with your order details.

8. Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible after placing it. We will try to accommodate cancellation requests, but an order may not be cancellable once it has been processed, dispatched, or shipped.

9. Policy Changes

Pinora reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact Pinora Customer Support through the contact information provided on our website.