Shipping policy
Thank you for shopping with Pinora. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.
2. Shipping Time
Once your order has been dispatched, estimated delivery times may vary depending on your location and the shipping service selected.
Estimated delivery times will be provided at checkout or communicated with your order confirmation.
Please note that delivery estimates are not guaranteed. Delays may occur because of weather, public holidays, customs, courier issues, incorrect addresses, or other circumstances outside our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping fees may vary depending on:
- Delivery location
- Order size or weight
- Shipping method
- Promotional offers
From time to time, Pinora may offer free shipping or discounted shipping promotions subject to the applicable promotion terms.
4. Delivery Address
Customers are responsible for providing a complete and accurate shipping address, including the correct phone number where required by the courier.
Pinora is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.
5. Order Tracking
Where tracking is available, we will provide tracking information after your order has been dispatched.
Tracking information may take some time to update after the package has been handed to the shipping carrier.
6. Delayed or Lost Orders
If your order has not arrived within the expected delivery timeframe, please contact Pinora Customer Support.
We will work with the relevant shipping carrier to investigate the shipment.
Delivery delays may occur due to circumstances outside our control, and estimated delivery dates are not guaranteed.
7. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible.
We may request photographs or videos of the package and the product so that we can investigate the issue with the shipping carrier and determine an appropriate solution.
8. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact Pinora Customer Support as soon as possible.
Please provide your order number and relevant photographs or other information that may help us investigate the issue.
9. International Shipping
If Pinora offers international shipping, delivery times and shipping costs may vary depending on the destination.
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs processing may also cause additional delivery delays.
10. Failed Deliveries
If a courier attempts delivery but is unable to complete it because the recipient is unavailable or the provided delivery information is incorrect, the package may be returned to the sender.
Additional shipping charges may apply if the order needs to be shipped again.
11. Shipping Restrictions
Certain products or destinations may not be eligible for shipping due to carrier restrictions, legal requirements, product characteristics, or other limitations.
If we are unable to ship your order to the provided destination, we will contact you regarding the available options.
12. Changes to This Shipping Policy
Pinora reserves the right to update this Shipping Policy from time to time.
Any changes will be posted on this page with an updated Last Updated date.
13. Contact Us
If you have questions about shipping, delivery, or your order, please contact Pinora Customer Support using the contact information provided on our website.
Thank you for choosing Pinora.